Details

Currently, customers receive an order-confirmation notification, but there is no separate customizable notification to let them know when the delivery has actually left the store and is on the way.

Please add an Out for Delivery status between Order Confirmed/Accepted and Delivered.

When an order is moved to Out for Delivery, City Hive should send a customizable SMS and email notification such as:

Your order #{{context.order.short_id}} from {{context.merchant.display_name}} is on the way. The person who placed the order must be present with a valid 21+ photo ID.

The notification should:

Be available for regular and scheduled delivery orders.

Have separate customizable SMS and email templates.

Include variables for the merchant name, order number, delivery window, estimated delivery time and tracking link when available.

Be triggered manually when a store’s own driver leaves.

Be triggered automatically when an Uber, DoorDash or integrated delivery driver picks up the order, when supported.

Not mark the order as delivered or completed.

How will this help?

Alcohol-delivery customers must be present with valid identification. An Out for Delivery notification gives the purchaser time to be available at the delivery address, reduces missed deliveries and prevents customers from contacting the store to ask whether their order has left.

It also separates three very different stages clearly:

Confirmed → Out for Delivery → Delivered

City Hive’s Onfleet integration already supports real-time customer updates as a paid delivery add-on, but this request would provide a basic departure notification within the normal City Hive order workflow for stores using their own drivers or other delivery services.