Merge Customer Accounts
T.J. Jones
As a manager, I need a way to merge customer accounts when they accidently use two e-mail addresses.
When a customer signs up on the desktop using a Yahoo account, only later to use the app where their gmail account lives, I need to be able to combine those accounts. This matters because phone number is a unique ID and they can't re-use it.
Carlo Russo's
THIS IS NEEDED!
We imported data from our old website provider and synced data from our POS when we migrated to CityHive. This caused many of our customers have duplicate accounts. These duplicate accounts often have the same phone number, which causes problems when syncing POS data.
Having the option to merge accounts is needed. When I merge two accounts, I should be able to choose which name, email, and phone number to keep for the merged account. The order history from my POS should sync to the newly merged account.
The system should also prevent new accounts from using a duplicate phone number.
Hardy Parmar - Hardy Liquors
Yes. I have to reach out to customer service many times.